We ask that you inspect your order immediately upon receipt and notify us of any damage or manufacturing defects. Every order you place with KinStitch is custom printed to the specifications of the order and cannot be returned unless damaged or defective. Returns will be refunded in the original payment form. All items must be returned in the original packaging.

Please note: Colors vary from computer screen to computer screen and fabric to fabric. KinStitch cannot accept returns on color inaccuracy. For color and design accuracy, please order a 1⁄2 yard sample of your project or verify colors with the Kinstitch Color Palette printed on desired fabric prior to final print run.

Email [email protected] with your KinStitch invoice number. Indicate the reason for return and whether you would like a replacement or a refund. You can find the invoice number in your order confirmation. If you don’t have the order number, give us your name and the city to which your order was shipped so we can retrieve your order information.